Customer Care

Shipping

  • We offer Free Shipping to all our domestic customers!
  • We ship worldwide. The shipping rate will show when you check out. 
  • We ship out all orders within 1 business days. You will receive a tracking number in your email as soon as it's shipped.

Returns & Refunds

We are thrilled to have you as a customer and want you to have a dazzling shopping experience with us!

If you are not satisfied with your purchase, please return it for a refund within 30 days of the date of receipt. Returned items need to be in their original condition without signs of wear, damage, or alteration. This includes gift boxes and pouches. 

Refunds are issued as soon as we receive the returned package. Please allow 3 to 7 business days for refunds to go through. Please contact us if you don't receive it after 7 business days. 

Contact us 

You can reach us the following ways 

Please include your order number in the message so we can better serve you. 

  • Fill out the form here
  • Email us to care@shopluxegalaxy.com 
  • Chat with the bot on the bottom right

    Rest assured we'll resolve any issue you may have within 1 business day. 

    Hours of Operation

    Monday to Friday 9am - 9pm EST.